LEGAL_PROTOCOLS

1. DATA CONTROLLER IDENTIFICATION

The data controller responsible for processing your personal data is AtlasVectorWorks, registered at Svartbäcksgatan 12, 753 32 Uppsala, Sweden. For all data protection inquiries, contact our designated Data Protection Officer at [email protected].

2. CATEGORIES OF PERSONAL DATA COLLECTED

We collect and process the following categories of personal data:

• Identity Data: Full name, professional title, organization affiliation provided through contact forms or project onboarding.
• Contact Data: Email address, telephone number, physical mailing address provided for project communication.
• Technical Data: IP address, browser type and version, operating system, device identifiers, and access timestamps collected through standard web server logging.
• Usage Data: Pages visited, time spent on pages, navigation patterns, and interaction events collected through essential analytics.
• Project Data: Specifications, requirements documents, design assets, and communication records necessary for service delivery.

3. LEGAL BASES FOR PROCESSING

We process your personal data under the following legal bases as defined in Article 6(1) GDPR:

• Consent (Article 6(1)(a)): Where you have given explicit consent for specific processing purposes, such as marketing communications.
• Contract Performance (Article 6(1)(b)): Processing necessary for the performance of a contract to which you are party, or to take steps at your request prior to entering into a contract.
• Legitimate Interest (Article 6(1)(f)): Processing necessary for our legitimate interests in maintaining service quality, security, and business operations, provided your rights do not override these interests.
• Legal Obligation (Article 6(1)(c)): Processing necessary for compliance with legal obligations under Swedish or EU law.

4. DATA RETENTION PERIODS

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Contact form submissions: 24 months from last communication.
• Project-related data: Duration of the project plus 36 months for warranty and reference purposes.
• Financial records: 7 years as required by Swedish bookkeeping law (Bokföringslagen 1999:1078).
• Server logs: 90 days for security monitoring, then aggregated and anonymized.

5. YOUR RIGHTS UNDER GDPR

You have the following rights regarding your personal data:

• Right of Access (Article 15): Request confirmation of whether we process your personal data and obtain a copy of such data.
• Right to Rectification (Article 16): Request correction of inaccurate personal data or completion of incomplete data.
• Right to Erasure (Article 17): Request deletion of your personal data where there is no compelling reason for continued processing.
• Right to Restriction (Article 18): Request restriction of processing in certain circumstances.
• Right to Data Portability (Article 20): Receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object (Article 21): Object to processing based on legitimate interests or for direct marketing purposes.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days as required by GDPR.

6. INTERNATIONAL DATA TRANSFERS

Where we transfer personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, adequacy decisions, or other approved transfer mechanisms under Chapter V of the GDPR.

7. DATA SECURITY MEASURES

We implement appropriate technical and organizational measures to protect personal data, including:

• TLS 1.3 encryption for all data in transit
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• Access controls with principle of least privilege
• Incident response procedures with 72-hour breach notification

8. SUPERVISORY AUTHORITY

You have the right to lodge a complaint with the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten) if you believe your data protection rights have been infringed. Contact: Integritetsskyddsmyndigheten, Box 8114, 104 20 Stockholm, Sweden.

1. WHAT ARE COOKIES

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently, provide reporting information, and assist with personalization. Cookies can be "persistent" (remaining on your device until deleted) or "session-based" (deleted when you close your browser).

2. COOKIES WE USE

3. THIRD-PARTY COOKIES

We do not sell, trade, or otherwise transfer your personal data to third parties for advertising purposes. Third-party cookies are limited to essential service providers:

• Google Maps: When you interact with our embedded map, Google may set cookies subject to Google's Privacy Policy.
• Payment Processing: When initiating payments, our payment processor may set cookies for transaction security.

4. MANAGING COOKIES

You can control and manage cookies through:

• Browser Settings: Most browsers allow you to block or delete cookies. Consult your browser's help documentation.
• Our Cookie Banner: Use the Accept/Decline controls in our cookie consent banner to set your preferences.
• Opt-Out Links: For analytics cookies, you may use industry opt-out tools such as the Network Advertising Initiative opt-out page.

Note: Disabling essential cookies may impair website functionality.

5. UPDATES TO THIS POLICY

We may update this Cookies Policy to reflect changes in technology, legislation, or our operations. The "Last Updated" date at the top of this page indicates when this policy was last revised. Continued use of our website after changes constitutes acceptance of the updated policy.

1. GENERAL REFUND PRINCIPLES

AtlasVectorWorks is committed to delivering services that meet the highest standards of quality and client satisfaction. This Refund Policy outlines the conditions under which refunds may be issued for services rendered. All refund requests are evaluated individually based on project milestones completed and deliverables produced.

2. MILESTONE-BASED REFUND STRUCTURE

Our services operate on a milestone-based payment structure. Refunds are calculated based on the percentage of project completion at the time of cancellation:

• Pre-Project Cancellation: Full refund of any advance payments if cancelled before project kickoff (within 5 business days of payment).
• Early-Phase Cancellation: If cancelled after project kickoff but before 25% milestone completion, refund of 75% of remaining unpaid milestones.
• Mid-Project Cancellation: If cancelled between 25% and 50% milestone completion, refund of 50% of remaining unpaid milestones.
• Late-Phase Cancellation: If cancelled after 50% milestone completion, no refund is issued for remaining milestones. All completed work and intellectual property transfer to the client.

3. SCOPE CHANGES AND PRICE ADJUSTMENTS

If the project scope changes significantly after the initial agreement, we will provide a transparent price adjustment proposal. Price increases require written client approval before proceeding. If a scope change results in a reduced project scope, a proportional refund or credit will be issued.

4. QUALITY DISPUTE RESOLUTION

If you believe delivered work does not meet the agreed specifications:

• Submit a detailed written complaint within 14 days of delivery.
• We will review the complaint and respond within 5 business days.
• If the complaint is valid, we will either rectify the deliverable at no additional cost or issue a partial refund proportional to the deficiency.

5. REFUND PROCESSING

Approved refunds are processed within 14 business days using the original payment method. If the original payment method is unavailable, an alternative method will be arranged. Refund amounts may be subject to currency conversion differences and payment processing fees, which will be deducted from the refund amount.

6. EXCEPTIONS

Refunds are not available for:

• Services already completed and delivered according to specifications.
• Third-party costs incurred on behalf of the client (domain registrations, hosting fees, software licenses).
• Delays caused by client non-responsiveness or failure to provide required materials.

1. ACCEPTANCE OF TERMS

By engaging AtlasVectorWorks for services, you ("Client") agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between the Client and AtlasVectorWorks, registered at Svartbäcksgatan 12, 753 32 Uppsala, Sweden. If you do not agree to these Terms, do not engage our services.

2. SCOPE OF SERVICES

The scope of services is defined in the individual project proposal or statement of work ("SOW") agreed upon by both parties. Any modifications to the agreed scope must be documented in writing and signed by authorized representatives of both parties. AtlasVectorWorks reserves the right to adjust timelines and deliverables in response to scope changes.

3. PAYMENT TERMS

• Invoicing: Invoices are issued according to the milestone schedule defined in the SOW. Payment is due within 14 days of invoice date unless otherwise specified.
• Late Payment: Overdue invoices accrue interest at 8% per annum plus the European Central Bank base rate, in accordance with Swedish Räntelagen (1975:635).
• Disputed Invoices: The Client must notify AtlasVectorWorks of any invoice dispute within 7 days of receipt. Undisputed portions of invoices remain payable according to standard terms.
• Currency: All prices are quoted in Euros (€) unless otherwise specified in the SOW.

4. INTELLECTUAL PROPERTY

Upon full payment of all applicable fees, the Client receives full ownership of all deliverables produced specifically for the Client project ("Work Product"). AtlasVectorWorks retains ownership of pre-existing intellectual property, tools, frameworks, and methodologies used in the creation of Work Product. AtlasVectorWorks may use anonymized case studies and portfolio examples of completed work unless the Client requests confidentiality in writing.

5. CONFIDENTIALITY

Both parties agree to maintain the confidentiality of proprietary information shared during the course of the engagement. This obligation survives the termination of the agreement for a period of 3 years. Confidential information includes, but is not limited to, business strategies, technical specifications, financial data, and customer information.

6. WARRANTIES AND LIMITATIONS

AtlasVectorWorks warrants that services will be performed in a professional and workmanlike manner consistent with industry standards. All other warranties, whether express or implied, are disclaimed to the maximum extent permitted by law. In no event shall AtlasVectorWorks's total liability exceed the fees paid by the Client for the specific service giving rise to the claim.

7. LIMITATION OF LIABILITY

AtlasVectorWorks shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, regardless of the cause of action or theory of liability. This limitation applies even if AtlasVectorWorks has been advised of the possibility of such damages.

8. FORCE MAJEURE

Neither party shall be liable for delays or failures in performance resulting from causes beyond reasonable control, including but not limited to natural disasters, war, terrorism, pandemic, government actions, or internet infrastructure failures. The affected party must notify the other party within 48 hours of becoming aware of the force majeure event.

9. TERMINATION

Either party may terminate the agreement with 30 days written notice. AtlasVectorWorks may terminate immediately if the Client breaches material terms of the agreement, including non-payment. Upon termination, the Client pays for all work completed up to the termination date, and AtlasVectorWorks delivers all completed Work Product.

10. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by Swedish law. Any disputes shall first be attempted to be resolved through mediation administered by the Stockholm Chamber of Commerce. If mediation fails, disputes shall be settled by the competent courts of Uppsala, Sweden, with the exception of any conflicts of law provisions.

11. AMENDMENTS

AtlasVectorWorks reserves the right to modify these Terms at any time. Material changes will be communicated to active clients via email at least 30 days before taking effect. Continued engagement of services after the effective date constitutes acceptance of the modified Terms.